Crescent Processing Company is committed to putting the customer first, and with more the 40,000 users across the country we ensure that we can provide a reliable and trustworthy service. We also place a high emphasis on value for money.
We ensure that our agreements for use are easy to understand and follow, and make sure that all our customers are fully conversant with every aspect of the agreement before we go ahead. Almost all of our agreements take place in person, with our highly trained and knowledgeable sales staff heading the team. We believe that one to one communication fosters a better working relationship, added trust and offers an opportunity for any questions to be answered correctly and in full.
At Crescent Processing Company we like to take things that extra step further, in order to make sure our clients are fully satisfied with the service we provide. To this end we make sure all of our sales are party to our confirmation process. We ask the owner of the business that is signing up to the deal to call a third party, a specialist who deals in confirmation. This involves the business owner being taken through all the steps involved and the full details of the agreement, and we believe this process enables all parties involved to be certain they have fully understood all the terms of the agreement. No sale will go through without us being certain the business owner understands the deal in full. There is no obligation to complete if the potential client is not happy, and for those that are keen to go ahead the conversation with the confirmation specialist is recorded and kept as proof of integrity and trust.
At Crescent Processing Company complaints are taken very seriously indeed. We understand that despite our efforts to ensure satisfaction there will be occasions when clients are unhappy with an area of the service. This is why we have a fully staffed Client Services department that is entirely focused on making sure the customer gets what they need.
We are on the end of a phone waiting for your call or, in keeping with Crescent Processing Company policy of excellence in customer service, we include a ‘Call Me’ button on our terminals. This enables the client to request us to call, which we will do at the most convenient time for them. We endeavour to resolve any complaints or issues as quickly as is possible, and believe this gives the client a sense of satisfaction that is very much our aim.
At Crescent Processing Company we live by the motto ‘A Client for Life’ and we fully believe in those words. If our initial contact cannot resolve your issue the problem will be escalated through the ranks and we have no problem in putting a senior member of staff on your case. We aim to offer you the very best service all the time, and to mend any problems in the quickest possible time.
We ensure that our agreements for use are easy to understand and follow, and make sure that all our customers are fully conversant with every aspect of the agreement before we go ahead. Almost all of our agreements take place in person, with our highly trained and knowledgeable sales staff heading the team. We believe that one to one communication fosters a better working relationship, added trust and offers an opportunity for any questions to be answered correctly and in full.
At Crescent Processing Company we like to take things that extra step further, in order to make sure our clients are fully satisfied with the service we provide. To this end we make sure all of our sales are party to our confirmation process. We ask the owner of the business that is signing up to the deal to call a third party, a specialist who deals in confirmation. This involves the business owner being taken through all the steps involved and the full details of the agreement, and we believe this process enables all parties involved to be certain they have fully understood all the terms of the agreement. No sale will go through without us being certain the business owner understands the deal in full. There is no obligation to complete if the potential client is not happy, and for those that are keen to go ahead the conversation with the confirmation specialist is recorded and kept as proof of integrity and trust.
At Crescent Processing Company complaints are taken very seriously indeed. We understand that despite our efforts to ensure satisfaction there will be occasions when clients are unhappy with an area of the service. This is why we have a fully staffed Client Services department that is entirely focused on making sure the customer gets what they need.
We are on the end of a phone waiting for your call or, in keeping with Crescent Processing Company policy of excellence in customer service, we include a ‘Call Me’ button on our terminals. This enables the client to request us to call, which we will do at the most convenient time for them. We endeavour to resolve any complaints or issues as quickly as is possible, and believe this gives the client a sense of satisfaction that is very much our aim.
At Crescent Processing Company we live by the motto ‘A Client for Life’ and we fully believe in those words. If our initial contact cannot resolve your issue the problem will be escalated through the ranks and we have no problem in putting a senior member of staff on your case. We aim to offer you the very best service all the time, and to mend any problems in the quickest possible time.
